FAQ
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Why are they so much cheaper than the official price?As an authorized discount store for the hoka brand, we pride ourselves on providing exclusive deals that are directly negotiated with the brand. Our exceptional prices are made possible by focusing on clearing out last season's models, overstock items, and discontinued sizes. This strategy allows us to offer substantial savings .
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How long will it take for the order to be shipped out?We will email you your order details within 48 hours and process your order within 2 days. Depending on your country and chosen shipping speed, your package should be delivered within 6-11 business days. The exact delivery time will depend on your shipping address. If you have any questions, feel free to contact us via WhatsApp or email.
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Can I track my order?Yes, you can track your order using the tracking number on our website. We will also keep you informed of the entire shipping process via email notifications.
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Am I eligible for a refund or return if there are any quality issues?Yes, we provide a refund or return service within 30 days.
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Is shopping here safe?Our website employs 256-bit SSL to encrypt all data transmissions, matching the security level used by banks. Additionally, we have a robust firewall in place. All transactions are secure and encrypted, and credit card information is never stored on our servers.