Warranty Information
WARRANTY POLICY
Upon receiving your merchandise, please inspect it immediately. If you find anything broken, missing, or incorrect, notify us as soon as possible. To file a warranty claim, follow the instructions provided below. You are also welcome to make a warranty claim in person by bringing the defective merchandise and your receipt to our showroom.
WARRANTIES
Tennis and Racquetball Racquets: Covered by a 1-Year Limited Manufacturer Warranty.
Squash Racquets: Due to the nature of the game, most racquets do not come with a warranty. Please contact us for details about your specific frame.
Strings and Grommets on New Racquets: 30-Day Warranty (excludes breakage from normal play).
Paddle Tennis Paddles: Covered by a 1-Year Limited Manufacturer Warranty.
Shoes: 30-Day Limited Warranty, unless otherwise specified (excludes normal wear and tear, toe drag, accidental damage, misuse, or improper care). Some shoes include Outsole Guarantees up to 12 months; please review product details for specific information.
Other Items: 30-Day Limited Warranty against manufacturer defects.
Tennis and Racquetball Racquets: Covered by a 1-Year Limited Manufacturer Warranty.
Squash Racquets: Due to the nature of the game, most racquets do not come with a warranty. Please contact us for details about your specific frame.
Strings and Grommets on New Racquets: 30-Day Warranty (excludes breakage from normal play).
Paddle Tennis Paddles: Covered by a 1-Year Limited Manufacturer Warranty.
Shoes: 30-Day Limited Warranty, unless otherwise specified (excludes normal wear and tear, toe drag, accidental damage, misuse, or improper care). Some shoes include Outsole Guarantees up to 12 months; please review product details for specific information.
Other Items: 30-Day Limited Warranty against manufacturer defects.
HOW TO FILE A WARRANTY CLAIM
Refer to the individual Footwear Outsole Guarantee information below. If you have questions, please call us at +13335836349 or email [email protected] before sending in your Warranty Claim; we are always happy to assist you.
Refer to the individual Footwear Outsole Guarantee information below. If you have questions, please call us at +13335836349 or email [email protected] before sending in your Warranty Claim; we are always happy to assist you.
For Warranty Claims not related to Footwear Outsole Guarantees, contact us to obtain a Return Authorization (RA) number.
Include a brief note and your RA number with your Warranty Claim.
Read our Return Policy for instructions on properly wrapping your package. Packages not properly wrapped may be refused.
Use padding and carefully box racquets when sending them back. This helps prevent additional damage during shipment, which could void your warranty. Do not send back racquet covers unless they are also defective.
Include a brief note and your RA number with your Warranty Claim.
Read our Return Policy for instructions on properly wrapping your package. Packages not properly wrapped may be refused.
Use padding and carefully box racquets when sending them back. This helps prevent additional damage during shipment, which could void your warranty. Do not send back racquet covers unless they are also defective.
WHAT HAPPENS ONCE WE RECEIVE YOUR WARRANTY CLAIM?
All warranty claims made within 30 days of purchase will be inspected. If approved, the item will be exchanged or refunded.
All warranty claims made within 30 days of purchase will be inspected. If approved, the item will be exchanged or refunded.
Warranty claims made after 30 days from the purchase date may be sent to the manufacturer for inspection. If approved, the manufacturer will repair the item if possible. If a repair is not feasible, the item may be exchanged or store credit